Understanding our clients’ bigger picture allows us to provide balanced, measured advice that is set in the context of each client’s life. By doing so, we ensure the counsel we provide goes beyond mere legal advice to become something more relevant — and therefore more valuable to our clients — both now and in the future. In short, our advice becomes more valuable the longer it remains relevant in today’s rapidly changing and multifaceted world.
OUR VALUEs
To help us achieve our Vision and Mission, everyone in our law firm subscribes to the following values:
- Looking after our clients’ interests as though they are our own;
- Taking the time necessary to understand and learn from our clients;
- Providing timely and reliable service that is focused and sensitive to our clients’ specific needs and instructions;
- Providing information, support and additional services to make our clients’ lives and businesses better;
- Anticipating the problems/risks and issues our clients may face, both personally and in business and advising them how best to manage such risks before they arise;
- Working with our clients as efficiently as we can to reduce their costs;
- Being accountable for our clients and colleagues;
- Developing positive, sharing and productive lifelong relationships with our clients and their families;
- Continuously looking for opportunities to add value to our services thus striving for continuous improvement;
- Being straightforward, open and honest;
- Treating everyone with respect, fairness and courtesy.
HOW WE WORK
At “S. SAMPSON & ASSOCIATES LLC – Attorneys at Law”, we treat our clients as more than just an isolated business or service transaction. At every opportunity, we strive to delve beyond the specific legal issue to understand the “why” —the bigger picture— that motivates a client’s request for a particular service. We strongly believe we must develop that understanding so we can provide our client with full value services.
Thus, we process every client file or matter we handle by identifying a “service solution,” as follows:
Thus, we process every client file or matter we handle by identifying a “service solution,” as follows:
- identifying, with the client’s agreement, what the client needs and how we will provide it;
- identifying the associated legal costs for the service to be provided and, if necessary, the non-legal costs associated with delivering the solution;
- identifying the timeframe in which the services will be delivered to the client; and
- updating the “service solution” for the client each and every time one of these elements changes, as they sometimes do, so our clients are always clear on what we are doing for them, when services will be completed and how much they will cost.
